What you missed in the latest Airbnb update that will impact you
Everyone should have already heard about the latest big update from Airbnb but almost no one seems to have caught the subtext, already in full swing, that might really work against hoteliers! What is it? Well there is a good chance that the title on your Airbnb card has changed and you didn’t even notice! […]
Types of hotel guests and their needs
Hospitality is one of the industries experiencing noticeable growth globally. Think of that five-star hotel you enjoy spending your holidays and meeting at. What keeps you returning to the same hotel? What do they have that you cannot find elsewhere? This article explores various types of hotel guests and their various needs. What are the […]
How to improve guest engagement in hotels?
There has been expeditious growth in the hotel industry over the past years. Many hotel owners and managers are devising new marketing strategies to ensure they remain profitable and viable in the hospitality industry. Guest engagement is one of the marketing strategies that many managers embrace because it increases retention rates and brand loyalty. If […]
What are boutique hotels?
Do you have a quirky building sitting around idly waiting for you to get inspiration? Ever wish you had a hotel that is small enough to feel homey, but with an excellent service that can rival a five-star hotel? Investing in a boutique hotel allows you to attract revellers looking for unique hotel designs, personalized […]
What are the benefits of responsible tourism?
Understanding what responsible tourism can be, the first step hoteliers can take in creating strategies that benefit tourists, the environment, and local communities. Responsible tourism seeks to lessen the adverse effects of mass tourism by ensuring tourism promotes local cultures, protects the environment, boosts the local economy, and involves the local communities in sustainability efforts. […]
Difference between hotel, motel, and resort
The hospitality field has been experiencing expeditious growth over the past decade. This investment opportunity has attracted different players in the industry like hotels, motels, and resort owners. Understanding the differences between hotels and motels can help you make the right investment decision while targeting specific customers on the market. This article may help you […]
Everything you need to know about green hotel certifications
The green/eco/environmentally friendly movement has gained popularity, and there is no sign that it will end soon. Most consumers are aware of green hotel certifications vouching for practices like these in the hospitality industry. For this reason, their choice of booking one property instead of another may depend on eco-friendliness. There are different kinds of […]
How to measure the profitability of your hotel
The capability of the business to bring about more revenue from its operations is its profitability. Hotels, just like other organisations, carry out their business operations to generate revenue that may enable them to continue running their daily activities. Understanding how to measure and interpret your business profitability can be essential to achieving the primary […]
The main differences between cross-selling and upselling
It might be more expensive to acquire new customers than to retain already existing ones. What is more? A loyal client will buy from you more frequently than a new prospect. This is especially so in the hotel industry. People tend to stick to hotels and hotel managers they trust and whom they’ve had satisfactory […]
Everything you need to know about a Hotel PMS
A hotel PMS, property management system, is a software that assists hotels in scheduling, managing, and organising their day-to-day operations efficiently. Through the software, small and independent hotels and groups can handle front office workflow, guest check-in and check-out, booking, room assignment to guests, billing, and housekeeping tasks delegation. A hotel PMS is a vital […]
7 common tips to ensure the highest hotel quality
Hotels encounter constantly changing customer preferences, expectations, and behaviors. Businesses capable of delivering excellent hotel quality and creating memorable experiences via personal touches, special amenities, and outstanding customer service are rewarded with word-of-mouth referrals, repeat business and constructive social media reviews. Service is king in the hotel and hospitality industry. Therefore, every hotelier is familiar […]
4 unique properties of innovative hotels
Service innovation in the hospitality industry has continuously maintained its status as the backbone of the hotel industry. This is primarily because of hotels’ desire to remain relevant and excite their guests with revolutionary services and products geared towards creating exceptional guest experiences. For your inspiration, we have compiled a list of hotel innovations that […]
Wellness tourism: all about this new trend
Wellness tourism is traveling to maintain or improve a person’s health through spiritual, physical, and psychological activities. Some tourists may take part in well-being related activities as part of a journey, whereas others travel just for wellness. According to tourism proponents, vacations boost physical well-being, happiness, and productivity by bringing new perspectives to travelers and […]
7 ways of doing hotel promotion
A good hotel promotion can help build trust with your prospective customers, give value in knowledge and enjoyment, and help create customer awareness. With so much competition in the hotel industry, hotels need to demonstrate to clients that they are the best option. Building a brand, acquiring new clients, and sustaining loyalty requires a sound […]
8 steps to improve guest experience in your hotel
The guest experience your customers get in your hotel might affect your income and the image of your hotel. Therefore, providing an excellent hotel customer experience in your hotel may be both a marketing and a profit-generating strategy. With an increased growth in the hotel industry, hotel owners may devise new tactics to ensure customers […]
How to Create a Hotel Marketing Plan
In the hospitality industry, trends are constantly changing, thereby presenting you with an opportunity of devising functional strategies and an effective hotel marketing plan. But devising a marketing plan may sound as daunting as rocket science. Whether you’ve established a new hotel or are working to rebrand an existing one, having a defined marketing plan […]
How to Repair Your Hotel’s Online Reputation
Running a hotel is not a walk in the park! Things can get pretty rough when you are clouded by multiple moving parts: from managing the bar, customer service, and online presence. Get a few things wrong and in the blink of an eye, your online reputation is damaged. Furthermore, the current digital era affords […]
Why Should my Clients Book Directly with my Hotel?
For years now, Online Travel Agencies (OTAs) like Booking.com, TripAdvisor Inc, or Expedia, have been the go-to booking websites for most travelers. Amidst intense competition in the hospitality industry, it is a no-brainer that your hotel should be listed in multiple OTAs. It will increase your brand visibility and help you reach untapped markets. Nonetheless, […]
How to Create an Online Booking System in 4 Steps
If you’re trying to scale the heights of the hospitality industry, consider adopting intelligent tools that will ease your daily tasks and generate revenue at the same time. One tool for instance, is an online hotel booking system – a technological tool that can easily capture and process direct online bookings. It is your ticket […]
AmenitizPay: prioritise your time with customers by automating the payments
If you are willing to centralise all your clients payments, no need to look any further as Amenitiz just launched a brand new feature, AmenitizPay. This digital tool allows you to spend less time worrying about your finances so you can prioritise your time to help your clients. The need and use of a payment […]